Virgin Mobile UAE's mobile plans are "totally customer-centric" said Product Manager Juraj Cangar speaking at the brand's Design District HQ in Dubai on September 6. Customers can have their SIM card delivered to them "within an hour", personalize their monthly mobile plan, and choose their own phone number, all via an in-house built app.
Smart Dubai has announced that it has achieved another global milestone with Smart Dubai Government Establishment contact centre being awarded the ISO 18295 Certification, Parts I and II, as well as the CCA Global Certification for Contact Centre Management.
At IFA 2017 in Berlin, Huawei unveiled its vision for the future of artificial intelligence (AI) with the launch of the Kirin 970 chipset. Richard Yu, CEO of Huawei Consumer Business Group, said the company is committed to turning smart devices into intelligence devices by building end-to-end capabilities that support coordinated development of chips, devices and the cloud.
With the acceleration of the 5G standards process, the 5th generation mobile network has firmly become the telecom industry's next game-changing development. However, we all know 5G will not be realized overnight. The important, indeed the essential, question therefore is: how do we traverse the distance from our existing network to 5G? This is the question I would like to address here.
Smart Dubai Office sponsored the participation of Emirates Digital Association for Women at the Grace Hopper Conference 2017, held annually in Orlando, USA, to highlight the potential of women in computing, technology and artificial intelligence.
116 founders of robotics and artificial intelligence firms, including Tesla CEO Elon Musk, are urging the United Nations to outlaw use of autonomous weapons. An open letter to the UN includes signatories from North America to Asia, Africa and Europe, including Mustafa Suleyman, and AI specialist at Google.
We all know functional silos of any sort are bad for any organization, let alone in the highly competitive telecom sector where customer loyalty is hard to come by. Silos reduce efficiency, create barriers and add costs to day to day tasks. Your customers see your organization as one entity, yet internally, your employees are divided into departments and geographic locations.
A new global program to advance research in digital finance and accelerate digital financial inclusion in developing countries, the Financial Inclusion Global Initiative, has been launched by the World Bank Group, the International Telecommunication Union (ITU) and the Committee on Payments and Market Infrastructures (CPMI), with support from the Bill & Melinda Gates Foundation.
Huawei Middle East announced on August 29 the appointment of Hazem Bazan as the Vice President of Channels and Commercial Sales, Huawei Middle East, redefining its Channel leadership.
IST is the customer experience technology experts that act behind the scenes, helping our telecom clients to acquire more customers, improve customer retention, whilst increasing operational efficiency.
