The Digital Factory initiative, launched by the Ministry of Communications and Information Technology (MCIT), seeks to bring about a profound change in the way government digital services are provided.
This shift involves moving away from the current multi-channel approach and transitioning towards a more cohesive and unified model in alignment with Qatar's National Vision 2030.
Focusing on user-centered, proactive services, the initiative strives to enhance digital governance by providing solutions that align with the demands of a digital-savvy society.
The breadth of the Digital Factory’s approach is comprehensive, encompassing state-of-the-art infrastructure, advanced data aggregation, government data exchange and core segments such as the data and intelligence hub, human experience design and innovation delivery.
Over an articulated span of three years, the Digital Factory has outlined its operational trajectory: the commencement year is dedicated to enhancing services predominantly for citizens and residents; the second year is when the agenda broadens to address the digital requisites of businesses and visitors; and the final year is reserved for the refinement and tailoring of services.
The Digital Factory addresses the nation’s current challenges, which include 35% of government services encountering procedural delays, 45% poised for full-scale digitization and a mere 27% of the population currently utilizing e-services.
The latest initiative represents Qatar's strategic reaction, emphasizing MCIT’s steadfast commitment to raising the quality of digital services for all involved parties.
Minister of Communications and Information Technology, H.E. Mohammed bin Ali Al Mannai, remarked: “Our collaboration with Accenture in representing the Digital Factory captures Qatar’s forward-thinking commitment to seamlessly blend cutting-edge technology into our societal ethos, thereby heralding a phase characterized by unparalleled innovation, operational efficiency and user-centricity.”
Overall, the Digital Factory’s vision is to equip government agencies with a robust platform and state-of-the-art tools for forthcoming endeavors, thus helping them create or adjust services as society’s needs change.