Turkcell has selected Ericsson as its partner to manage and operate its mobile and fiberoptic fixed network, which includes microwave links and covers all technologies from 2G to 4G/LTE, continuing the long-term partnership between the two companies. Ericsson is now Turkcell's exclusive managed services partner in the Marmara region, which includes Istanbul.
As part of the agreement, Ericsson will undertake end-to-end engagement including operations, maintenance and expansion of Turkcell's mobile and fixed networks. Leveraging on global experience, expertise and insights, Ericsson will also introduce tools, processes and refined ways of working to improve performance, predictability, and quality of services as part of the deal.
Gediz Sezgin, senior vice president of Network Technologies at Turkcell says: "Our ongoing strategic cooperation with Ericsson extends beyond our requirements as a mobile network operator. At Turkcell, we continue to invest in both our current network and future technologies. We feel that our ideologies regarding the future of ICT are aligned with Ericsson. We see this cooperation as a milestone in order to reach common goals."
Customer experience is a great differentiator when it comes to operator offerings. Ericsson's experience-centric managed services model focuses on customer expectations and demands, and aligns service delivery in accordance with these requirements.
Rafiah Ibrahim, Head of Region, Middle East and East Africa, Ericsson, says: "We continue to build on our long standing partnership with Turkcell, evolving our services to provide the best solutions in terms of network quality, simplified ways of working, tools and processes. We hope that by becoming Turkcell's exclusive managed services partner in the Marmara region, we will set a benchmark for field maintenance services throughout Turkcell."
Ericsson pioneered the telecom managed services industry about 15 years ago and remains at the forefront of development by continuing to innovate and develop business models for operators and create new methods of service delivery.