, a global data networks innovator, announced the launch of dTelcoTM (digital telco platform) that empowers telecom companies to deliver personalisation, increase revenue and drive innovation. The best-in-class dTelcoTM platform helps move away from traditional siloed model to agile, scalable, customer-centric and data-driven business model.
By significantly reducing the cost of traditional operational functions, dTelcoTM enables low cost digitised and automated customer/partner management and operations.
The data-driven analysis capability of dTelcoTM powered by Intellza provides new customer insights for easy tracking of new sales opportunities and to roll-out targeted marketing offers and delivery methods. This results in high-value customer interactions, better cross-sell and up-sell offer acceptance rates, and overall improvement in customer satisfaction.
“A modern telco is a technology company. With new technologies such as 5G, IoT, IIoT, edge computing, data analytics, ML, AI etc. becoming mainstream, telecom companies are expected to play a pivotal role in acceleration of ‘digital’ for individuals and enterprises. With digital reinvention, telecom companies can impact almost all the verticals in the next few years. dTelcoTM enables telecom companies to delight its users (customers and partners) by providing hyper-personalised digital experience while reducing the operational cost to become a leading digital lifestyle provider,” said Anshoo Gaur, CEO - Network Software, STL.
As we head towards a smarter connected future, personalised customer experience is the key to any business. dTelcoTM enables that experience by facilitating innovative offerings and providing zero-touch customer-facing technology system.