The Telecommunications and Digital Government Regulatory Authority (TDRA) has launched the second phase of the ‘U Ask’ platform— the virtual assistant available on the unified digital portal, U.ae.
In this phase, the implementation of generative AI is extended to government portals in alignment with the updated version of the unified Design Language System (DLS). This development follows the remarkable success of the U Ask platform on U.ae, where it played a significant role in enhancing the overall user experience and providing users with prompt and precise information regarding government services and policies in the UAE.
The integration aligns seamlessly with DLS 2.0, serving as a comprehensive framework for all federal government entities to plan and organize content efficiently on their websites. This ensures consistency, optimization, and accessibility across the entire spectrum of federal government websites. Through this integration, federal government entities can leverage U Ask to add an extra layer of innovation to their portals, providing customers with a more engaging and efficient user experience.
H.E. Eng. Majed Sultan Al Mesmar, TDRA Director General, emphasized the significance of leveraging the expansive opportunities offered by generative AI to enhance government services. He said, “The utilization of artificial intelligence, especially generative AI, presents a significant opportunity to enhance efficiency in government operations.
“We thank the government entities collaborating with TDRA in adopting cutting-edge technologies, such as generative AI. We reiterate our readiness and eagerness to consistently collaborate with them to realize the 'We the UAE 2031' vision, which stipulates the establishment of the Forward Ecosystem, and falls in line with wise leadership directives— people’s happiness is the central emphasis of governmental efforts,” he added.
H.E. Mohammad Al Zarooni, TDRA Deputy Director General for the Information and Digital Government Sector, said, “U Ask leverages the capabilities of the AI stack on FEDnet’s Sovereign Cloud. U Ask has effectively instigated a positive transformation, [transforming] how users engage with the official portal of the UAE Government (U.ae). It is anticipated that this positive impact will extend to users of other government websites.”
U Ask supports multilingual conversations with over 57 languages, fostering inclusivity and accessibility.
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